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Emergency Information
EMERGENCY REPAIR SERVICES
When you need plumbing, heating, gas or drain repairs - you
can rely on Triple Point's genuine 24 hour service.
Triple Point cover Edinburgh and surrounding areas with emergency
cover for Plumbing, Heating, Roofing, Electrical and Carpentry
repairs:
CALL
TRIPLE POINT: 0800 037 6525
EMERGENCY
ADVICE †
| GAS |
If you smell gas :- Call the
National Grid on 0800 111 999!
A call handling agent will log all the appropriate details
onto a computer. The kind of information you'll be asked
for will include:
•
The address/location of the suspected gas escape or gas
emergency
•
How many people are at the property where the smell is
most noticeable?
•
How long the smell has been noticeable?
•
Are any neighbours affected?
•
Your name and phone number
•
Any special circumstances or access information
Getting accurate address details is very important as
we want to make sure we send engineers to exactly the
right place. You will be asked to verify these details
for this very reason. Your address and postcode are particularly
important.
You'll be asked a series of questions designed to help
us build a picture of the reported gas escape or gas emergency.
From these details, we can identify the right gas safety
advice for you - such as:
•
Opening doors and windows
•
Turning the gas off at the meter
•
Avoiding the use of any naked flames or electrical switches
More Gas Emergency advice <HERE> |
| PLUMBING |
In the event of a plumbing emergency
within your property - Call 0800 037 6525.
If water is leaking from the pipework or central heating
system:-
Immediately turn OFF the water supply to the property
at the stop cock by turning the handle CLOCKWISE. This
will stop any further damage to your property.
NOTE: It is good idea to familiarise yourself with
the location and operation of the stop-cock in the event
of an emergency |
| DRAINAGE |
| In the event of a drainage emergency
at your property - Call 0800 037 6525.
Drainage problems can be hazardous, unhygenic and downright
smelly! If there is a blocked drain then the water willfind
a way out or up! Triple Point can clear most drains
within the hour.*
NOTE: To minimise the possibility of a blockage do
not put items down drains/toilets that cannot easily
breakup in water (eg food and disposable nappies).
Remember that you are responsible for the drains outside
your home that are within your property boundaries.
* depends on circumstances |
| ELECTRICITY |
In the event of an electrical emergency
within your property, switch off the electricity at the
fuse box.
NOTE: DO NOT USE ANY ELECTRICAL
SWITCHES IF THERE IS ALSO A GAS
EMERGENCY.
In the event of an electrical emergency out-with your
home - Call the National Grid on 0800 40 40 90!
More Electrical Emergency advice <HERE> |
| CARPENTRY/ROOFING |
Emergencies tend to happen due to
unforeseen circumstances such as storm damage or burglary.
If you need emergency repairs such as window boarding
or roof repairs - Call 0800 037 6525.
NOTE:
You may also need to contact the police and/or your insurance
company
|
† Advice to be applied at
users own risk. Please refer to our Privacy
Policy.
|
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